We’re Here
To Help
Have a question about an order, sizing, delivery or one of our pieces? Send us a message below and our customer care team will be happy to assist.
Contact Information
Store Name: Jade Flair
Address: 37 Park Street, Clovelly, 2031, NSW, Australia
Email: support@jadeflair.com
Phone: +61 429 867 862
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM Australian Eastern Standard Time (AEST)
We aim to respond to all inquiries within 24 business hours (Monday–Friday). Messages received outside our business hours or on weekends will be responded to on the next business day.
Before You
Send a Message
You may find the answer you need below. For anything else, send us a message through the contact form and our team will be happy to help.
Where can I find my order tracking?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Tracking may take a little time to update after the parcel has first been collected.
How long will my order take to arrive?
Delivery times can vary depending on your location and the item ordered. The latest delivery information can be found in our Shipping Policy.
Can I change or cancel my order?
Please contact us as soon as possible after ordering. We will always try to help, although changes may no longer be possible once your order has entered processing or has been dispatched.
What if my item arrives damaged or incorrect?
Please use the contact form and include your order number, a description of the issue, and clear photographs of the item and packaging. This allows our team to review the situation and assist you as quickly as possible.
How do returns work?
Return eligibility depends on the condition of the item and the reason for the return. Please read our Returns and Refund Policy before sending anything back.
How do I choose the right size?
Check the size information shown on the individual product page and compare it with a similar garment you already own. For help with a particular item, send us the product name and the size you are considering.
When will I receive a response?
Our team aims to respond as quickly as possible. Sending one message with your order number and all relevant details will help us resolve your enquiry more efficiently.